FAQS

Frequently Asked Questions

At Femora, we want your shopping experience to be simple, secure, and enjoyable. Below are answers to some of the most common questions about our products, orders, shipping, returns, and customer support.

Orders & Payments

What products does Femora offer?

Femora offers stylish and modern women’s fashion, including carefully selected women’s mini dresses designed for confidence, comfort, and everyday elegance.

How do I place an order?

To place an order, simply choose your preferred item, select the correct size and color if available, add it to your cart, and complete the checkout process with your shipping and payment details.

Will I receive an order confirmation?

Yes. After placing your order successfully, you will receive an order confirmation email at the email address provided during checkout. Please review the confirmation email carefully to make sure your order and shipping details are correct.

Can I cancel my order after placing it?

If you need to cancel your order, please contact us as soon as possible at info@femora.shop.

Once an order has been processed or shipped, we may not be able to cancel it.

Can I change my order after checkout?

If you need to change your order details, such as size, color, or shipping address, please contact us immediately at info@femora.shop.

We will do our best to assist you, but changes cannot be guaranteed once the order has started processing.

Shipping & Delivery

How long does order processing take?

All orders are processed within 1–2 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

How long does delivery take?

After your order has been processed and shipped, the estimated delivery time is 5–8 business days.

Delivery times are estimates and may vary depending on the shipping carrier, destination, weather conditions, holidays, or other delays beyond our control.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking details to update in the carrier’s system.

What should I do if my tracking information is not updating?

Tracking information may take up to 24–48 hours to update after your order has shipped.

If your tracking has not updated after this period, please contact us at info@femora.shop, and our support team will assist you.

What should I do if my package is delayed?

If your package is delayed, please first check your tracking information for the latest update.

Delays may occur due to carrier issues, weather conditions, holidays, high shipping volume, or other circumstances outside our control. If you need further assistance, please contact us at info@femora.shop.

What if my package says delivered, but I did not receive it?

If your package is marked as delivered but you have not received it, please check your mailbox, front desk, building management, neighbors, or local carrier office.

If you still cannot locate your package, please contact the shipping carrier directly. You may also contact us at info@femora.shop, and we will do our best to assist you.

Do you ship internationally?

Shipping availability may vary depending on your location.

Available shipping options, estimated delivery times, and shipping costs will be displayed at checkout before you complete your purchase.

Are customs duties or import taxes included?

For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Returns & Product Issues

Do you accept returns?

Yes. Femora accepts returns according to our return policy.

To request a return, please contact us at info@femora.shop with your order number and reason for return.

What should I do if I receive a damaged, defective, or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@femora.shop.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging so our team can review your request properly.

Can I return an item without contacting support first?

No. Please contact our support team before sending any item back.

Returns sent without prior approval may not be accepted.

How long does it take to receive a response about a return request?

Our support team aims to respond within 24–48 business hours. Response times may be slightly longer during weekends, holidays, or high-volume periods.

Product & Sizing

How do I choose the right size?

Please review the size information provided on the product page before placing your order.

For the best fit, we recommend comparing the measurements with an item you already own. If you need help choosing a size, you can contact us at info@femora.shop before ordering.

Are product colors exactly the same as shown in photos?

We do our best to display product colors as accurately as possible. However, actual colors may vary slightly due to lighting, photography, screen settings, or device display differences.