Shipping policy

At Femora, we are dedicated to ensuring that every order is processed with care and delivered to our customers in a timely and reliable manner. Please review our shipping policy before placing an order.

Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons, promotional periods, or periods of high order volume, processing times may be slightly extended.

Once your order has been processed, you will receive a shipping confirmation email with tracking details.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is 5–8 business days.

Please note that delivery times are estimates and may vary depending on the shipping destination, carrier availability, weather conditions, holidays, customs processing, or other circumstances beyond our control.

Shipping Rates

Shipping fees are calculated and displayed at checkout before the order is completed.

Any free shipping offers, discounts, or promotional shipping rates will be clearly displayed on our website or during checkout when available.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.

Please allow 24–48 hours for tracking information to update in the carrier’s system after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

If you notice an error in your shipping address, please contact us immediately at info@femora.shop.

Once an order has been processed or shipped, we may not be able to make changes to the shipping address. Femora is not responsible for lost, delayed, or incorrectly delivered orders due to inaccurate or incomplete shipping information provided by the customer.

Delayed, Lost, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that your package has been delivered but you have not received it, please check your mailbox, front desk, building management, neighbors, or local carrier office.

Femora is not responsible for packages that are lost, stolen, or missing after confirmed delivery by the carrier.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery at info@femora.shop.

Please include your order number, a brief description of the issue, and clear photos of the product and packaging. Our support team will review the issue and assist you as soon as possible.