Frequently Asked Questions (FAQ)

Welcome to the Femora FAQ page. Here you’ll find answers to the most common questions about our products, shipping, orders, and returns.

1. Orders & Payments

Q: What payment methods do you accept?

A: We accept all major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and smooth checkout process.

Q: Can I change or cancel my order after it has been placed?

A: We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us at reeltailor408@gmail.com within 2 hours of placing your order. Once an order enters processing or shipment, it cannot be canceled.

Q: Will I receive an order confirmation?

A: Yes! As soon as your order is placed, an automated confirmation email will be sent to the email address you provided during checkout.

2. Shipping & Delivery

Q: How much does shipping cost?

A: We offer 100% FREE Standard Shipping on all orders shipped within the United States with no minimum order required!

Q: How long will it take to receive my order?

  • Processing Time: 1 to 3 business days.

  • Shipping Time: 3 to 7 business days for standard U.S. delivery.

Q: How can I track my order?

A: Once your order ships, we will send you a confirmation email containing your tracking number. You can use this number to monitor your shipment status. Please allow 24–48 hours for tracking details to update.

3. Products & Sizing

Q: How do I choose the right size for dresses, jackets, or sweaters?

A: We recommend checking the Size Guide provided on each product page before making a purchase. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Q: How should I care for my Femora clothing?

A: Care instructions vary by product material (knitwear, denim, outerwear, etc.). Please refer to the care label attached to the garment for detailed washing and care guidelines.

4. Returns & Refunds

Q: What is your return policy?

A: We want you to love your purchase! If you are not completely satisfied, we accept returns on unworn, unwashed items in their original condition within 14 to 30 days of delivery.

Q: How do I initiate a return?

A: Please email our customer support team at reeltailor408@gmail.com with your order number and the reason for the return. Our team will guide you through the return process.

5. Customer Support

Q: How can I contact Femora customer support?

We are always here to help! You can reach us via:

  • Website: www.femora.shop

  • Email: reeltailor408@gmail.com

  • Phone: +1 646-244-6370

  • Address: 139 Flatbush Ave, Brooklyn, NY 11217, United States

  • Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)