Payment policy

At Femora (www.femora.shop), we are committed to providing a safe, seamless, and secure checkout experience for all our customers. All transactions on our store are processed in USD ($).

1. Accepted Payment Methods

We accept a wide range of major payment options to ensure your shopping experience is convenient:

  • Credit / Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

  • Online Payment Gateways: PayPal.

2. Payment Security & PCI Compliance

Your payment details and personal information are protected with the highest level of security:

  • SSL Encryption: Our website uses 256-bit SSL encryption technology to secure all data transmitted during checkout.

  • PCI DSS Compliant: Femora is hosted on Shopify, which is certified Level 1 PCI DSS compliant. Your credit card numbers are never stored on our servers.

3. Order Billing & Verification

  • Instant Billing: Your chosen payment method will be charged immediately upon placing the order.

  • Billing Address Verification: To prevent fraud, please ensure that your billing address matches the address on file with your credit card issuing bank. Orders with mismatched details may be subject to temporary verification holds or cancellation.

4. Order Cancellation

If you wish to cancel or modify your order, please contact us within 2 hours of placing it at reeltailor408@gmail.com. Once an order enters processing or has been shipped, it cannot be canceled. Please refer to our Return Policy to process a return after receiving your items.

5. Taxes & Additional Fees

  • Sales Tax: Applicable sales tax will be automatically calculated and added at checkout based on your delivery state within the United States.

  • No Hidden Fees: You will only be billed for the total amount shown at checkout. We do not charge any additional transaction or processing fees.

6. Contact Us

For any payment-related inquiries or issues with checkout, please contact our support team:

  • Website: www.femora.shop

  • Email: reeltailor408@gmail.com

  • Phone: +1 646-244-6370

  • Address: 139 Flatbush Ave, Brooklyn, NY 11217, United States

  • Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (EST)